Stripe checklist · updated May 10, 2026

Stripe chargeback evidence checklist for faster, cleaner responses.

When a Stripe dispute arrives, the goal is not to upload everything you have. The goal is to tell a concise, chronological story that matches the dispute reason and makes the strongest proof easy for the issuer to review.

Generate an evidence packetOpen template
Core rule

Organize before you upload.

Stripe’s public guidance emphasizes chronological organization, grouping evidence by type, short summaries, and clear readable files. Treat the response like an issuer-facing brief, not an internal case dump.

  • Case summary in 3–5 factual sentences.
  • Timeline: order, fulfillment/access, customer communication, dispute.
  • Attachments grouped by receipt, delivery, policy, communication, and authorization proof.
  • Only include policy excerpts directly relevant to the dispute reason.
File hygiene

Keep the packet reviewer-friendly.

Stripe lists common file constraints and stresses readability. Use one clean PDF where possible, with cropped screenshots, large text, and callouts for the exact detail the issuer should notice.

  • Use PDF, JPEG, or PNG evidence files.
  • Keep the combined file small enough for Stripe’s limits.
  • Avoid long terms-of-service dumps and external drive links.
  • Redact irrelevant duplicated email chains.

By dispute reason

What to gather first.

Dispute reasonHighest-signal evidenceCommon gap to fix
Fraudulent / unauthorizedAVS/CVC results, purchase IP, 3DS if available, prior legitimate order history, signed contracts or account activity.No proof that the cardholder authorized or used the service.
Product not receivedCarrier, tracking number, delivery date, full shipping address, signature/photo; for digital goods, access/download logs.Tracking only shows city/ZIP or lacks a delivery/access timestamp.
Subscription canceledCheckout terms, renewal cadence, cancellation policy, usage logs after renewal, cancellation request history.The customer did not clearly accept renewal/cancel terms at checkout.
Credit not processedRefund record, date, amount, processor screenshot, or policy reason a refund was not owed.Merchant asserts policy without showing the exact accepted excerpt.

Use VAMP Watch

Turn the checklist into a packet.

Open the evidence builder, choose the dispute reason, paste the factual fields, and download a neutral markdown outline before building your Stripe upload.

Open evidence builderRead VAMP ratio guide

Sources

Reference base